George Morlan Plumbing Supply

The reviews highlight a dichotomy in customer experiences at George Morlan Plumbing Supply. On the positive side, several customers appreciate the knowledgeable staff, with specific mentions of Brian, who is recognized for his hard work and customer-oriented approach. Some reviews celebrate instances where employees went above and beyond, helping customers find critical plumbing parts or provide v... Read more

The reviews highlight a dichotomy in customer experiences at George Morlan Plumbing Supply. On the positive side, several customers appreciate the knowledgeable staff, with specific mentions of Brian, who is recognized for his hard work and customer-oriented approach. Some reviews celebrate instances where employees went above and beyond, helping customers find critical plumbing parts or provide valuable advice, suggesting that when service is satisfactory, it can be exemplary. However, significant negative experiences dominate the overall sentiment. Customers frequently report poor communication, especially regarding product availability and order fulfillment. A major complaint involved customers waiting excessively for parts that never arrived, resulting in frustration and the loss of business. There were consistent themes of employees lacking attentiveness and politeness, with some reviews describing experiences of rudeness. This is particularly alarming in a customer service-centric industry, as these interactions can overshadow positive encounters. Moreover, various reviewers expressed disappointment due to the mishandling of large orders, which negatively impacted their construction projects. Such experiences were coupled with feelings of neglect, as customers noted a lack of follow-up or apologies from the staff when errors occurred. The frustrations shared by customers with issues related to pricing and product recommendations indicate a need for better training for employees in customer engagement and problem resolution. The reviews indicate that customers felt misled regarding product recommendations and service times, which exacerbated their dissatisfaction. In summary, while George Morlan Plumbing Supply has moments of commendable service, the negative experiences, particularly concerning order fulfillment and customer treatment, significantly undermine customer trust and loyalty. The establishment may benefit from addressing these critical feedback points to improve overall customer satisfaction and service reliability. Read less