Central Oregon Heating - Bend

The reviews reveal a stark dichotomy in customer sentiment towards Central Oregon Heating, Cooling, Plumbing & Electrical (COHCP). On one hand, several customers provided praise for timely and effective service, particularly noting technicians who demonstrated expertise and efficiency during maintenance and repair tasks. Customers who received satisfactory service expressed appreciation for techni... Read more

The reviews reveal a stark dichotomy in customer sentiment towards Central Oregon Heating, Cooling, Plumbing & Electrical (COHCP). On one hand, several customers provided praise for timely and effective service, particularly noting technicians who demonstrated expertise and efficiency during maintenance and repair tasks. Customers who received satisfactory service expressed appreciation for technicians like Wayne, who were prompt, friendly, and did not pressure upselling; these positive experiences helped reinforce their decision to contract COHCP for their home needs. Conversely, the negative experiences shared revealed alarming trends in service delivery and customer relations. Many customers reported severe frustrations with service scheduling, leading to delays that resulted in projects being held up or disrupted. Instances of technicians arriving unprepared, such as sending someone unqualified for oil furnace work, contributed significantly to customer dissatisfaction. The lack of effective communication during service disruptions and follow-ups has eroded trust among numerous clients, particularly ones who found themselves needing to seek out alternative service providers due to unresolved issues with COHCP's work. Moreover, recurring themes include a perceived high cost of services, where customers felt the charges for diagnostics or replacement parts were disproportionately inflated compared to market standards. Several reviews cited experiences where customers were surprised by the final bills for relatively minor tasks, leading to feelings of being exploited or treated unfairly. The company Read less