Universal Plumbing Company

The majority of reviews convey frustration and dissatisfaction with Universal Plumbing. Customers frequently report instances of poor communication, where plumbers failed to consult before making changes, like installing an unrequested faucet instead of the one provided by the customer. This lack of communication seems to lead to misunderstandings regarding charges and the work performed. Many re... Read more

The majority of reviews convey frustration and dissatisfaction with Universal Plumbing. Customers frequently report instances of poor communication, where plumbers failed to consult before making changes, like installing an unrequested faucet instead of the one provided by the customer. This lack of communication seems to lead to misunderstandings regarding charges and the work performed. Many reviewers indicate feeling disregarded and unsupported after the initial service call, particularly noting experiences where plumbers were unresponsive or refused to return to address problems caused by their initial work. For example, one customer, a 79-year-old woman, felt intimidated and accused by the plumber, further exacerbating her anxiety and overall negative experience. Such instances reveal a pattern of unprofessional behavior that may result in a significant loss of customer trust and confidence. Conversely, a small number of positive reviews highlight specific employees, such as "Dave," who provided timely and effective service. These reviews reinforce that while Universal Plumbing has the potential to deliver quality service, it is inconsistent. Customers who had positive interactions often noted the company's ability to accommodate smaller jobs and show expertise in repairs. Common themes in the reviews include: - Incomplete Work: Several customers highlighted that the plumbing jobs were not finished satisfactorily, requiring subsequent assistance from other service providers. - Poor Communication: Many mentioned lack of clarity regarding charges and job details, contributing to frustration after service. - Neglect and Unresponsiveness: Customers expressed disappointment with the plumbers' failure to return for necessary follow-ups, leaving issues unresolved and causing further complications. - Positive Isolated Experiences: A few customers shared satisfactory encounters, emphasizing the importance of specific technicians who met their expectations. In summary, while Universal Plumbing Company has some employees who meet customer needs effectively, the overarching sentiment reflects significant concerns surrounding reliability, communication, and professional accountability. Addressing these issues could greatly enhance customer satisfaction and overall reputation. Read less