Larsen & Son Plumbing Company

The two reviews present a stark contrast in service quality. The 2019 review praises professionalism, communication, and problem-solving ability, while the 2023 review indicates a significant decline in responsiveness and follow-through, with the customer unable to reach the company after leaving a voicemail. The WW Score of 78.3 reflects this mixed performance, weighted toward the more recent neg... Read more

The two reviews present a stark contrast in service quality. The 2019 review praises professionalism, communication, and problem-solving ability, while the 2023 review indicates a significant decline in responsiveness and follow-through, with the customer unable to reach the company after leaving a voicemail. The WW Score of 78.3 reflects this mixed performance, weighted toward the more recent negative experience. However, this score carries limited confidence due to the very small sample size (only 2 reviews) and the 4-year gap between reviews, suggesting potential changes in business operations or staffing. Read less