Larsen & Son Plumbing Company

Many of the recent reviews demonstrate that Larsen & Son Plumbing Company has been able to provide quick and efficient service to its customers. Individuals like the reviewer who complimented Landon emphasize positive aspects such as professionalism, effective communication, and the ability to handle complex plumbing problems. This depicts a reliable image of the company's staff, suggesting that s... Read more

Many of the recent reviews demonstrate that Larsen & Son Plumbing Company has been able to provide quick and efficient service to its customers. Individuals like the reviewer who complimented Landon emphasize positive aspects such as professionalism, effective communication, and the ability to handle complex plumbing problems. This depicts a reliable image of the company's staff, suggesting that some employees are dedicated and attentive to the needs of their clients. However, there are significant concerns regarding communication lapses, particularly highlighted by a reviewer who experienced difficulty getting responses after leaving a voicemail. This inconsistency in communication has left some customers feeling frustrated and unsupported, ultimately leading them to seek services from competitors. The recurring theme appears to be quite polarized; while some customers have had stellar experiences that would recommend the plumbing service, others warn potential clients about the risk of poor follow-up and service inconsistency. Thus, the overall impression varies between commendation for certain employees and dissatisfaction with customer service processes. A focus on improving communication and follow-up practices could enhance the overall customer satisfaction for Larsen & Son Plumbing Company. Read less