Wooten Knockout Plumbing - Tulsa Plumber

The reviews of Wooten Knockout Plumbing reveal significant dichotomies in customer experiences. Key issues raised include:Property Damage and Oversight: Multiple reviews indicate dissatisfaction stemming from property damage during service, particularly with one case involving a damaged water heater door. Customers highlighted that plumbing work was conducted without adequate supervision, raising ... Read more

The reviews of Wooten Knockout Plumbing reveal significant dichotomies in customer experiences. Key issues raised include:Property Damage and Oversight: Multiple reviews indicate dissatisfaction stemming from property damage during service, particularly with one case involving a damaged water heater door. Customers highlighted that plumbing work was conducted without adequate supervision, raising safety and legality concerns, especially regarding the installation of a gas water heater.Pricing Discrepancies: A recurring theme involves confusion and dissatisfaction with pricing. Customers reported substantial price jumps from initial quotes to final charges, even leading to accusations of deceptive practices. One review detailed a shocking estimate of $16,000 for what might have been a minor issue, which also led to customers seeking second opinions from other plumbing services.Quality of Work: The quality of work appears to be inconsistent among technicians. While some customers praised individual technicians for their professionalism and effectiveness in resolving plumbing issues, others criticized the competency of the apprentices dispatched for service calls. This inconsistency may contribute to a lack of trust in the services provided.Customer Service Experiences: The reviews reflect a division in customer service experiences as well. Some customers reported positive interactions with office staff and technicians, appreciating timely communication and considerate service. Notably, certain technicians received commendations for their professionalism, leaving customers with a favorable impression when specific individuals were involved.Mixed Overall Sentiment: While there are positive experiences highlighted in the reviews, especially concerning specific technicians like Devin and Brad, the overall sentiment leans toward the negative due to serious concerns about property damage, service quality, and pricing practices. Customers' frustrations appear to overshadow positive feedback, suggesting that without addressing these critical issues, Wooten Knockout Plumbing may struggle to maintain a reliable reputation in the competitive plumbing market. In summary, Wooten Knockout Plumbing should consider focused improvements in quality assurance, transparent pricing practices, and enhanced supervision of apprentices to bolster their service reliability and restore customer trust. Read less