Torch Service Company

The reviews for Torch Service Company highlight a reputation for reliability and good customer service, with a noteworthy number of customers praising the technicians' skills and their courteous approach. Several users noted quick response times for service appointments, often receiving assistance on the same day or the next, which enhances the customer experience significantly. Specific technicia... Read more

The reviews for Torch Service Company highlight a reputation for reliability and good customer service, with a noteworthy number of customers praising the technicians' skills and their courteous approach. Several users noted quick response times for service appointments, often receiving assistance on the same day or the next, which enhances the customer experience significantly. Specific technicians, such as Caleb, have been repeatedly commended for their professionalism and effectiveness. However, there are significant concerns regarding the company's pricing structure. Multiple reviews mention feelings of being overcharged, particularly for emergency services performed during weekends or when special parts needed to be sourced, which affected the overall perception of value for money. Customers expressed frustration at high hourly rates and lack of detailed itemization in their invoices, which contributed to feelings of mistrust. Some reviews even suggest that customers were presented with unnecessary repairs or services, leading to additional costs that could have been avoided. The inconsistency in service results, with some customers experiencing unresolved issues after Torch's intervention, certainly contrasts sharply with the positive testimonies of others. Overall, while many customers highlight Torch Service Company's strong customer service and technical skills, critical sentiments around pricing and service reliability point to areas the company may need to address to enhance customer satisfaction and trust. Read less