ECS Electric

Several common themes emerge from the reviews provided. The most prominent concern is the perceived lack of follow-up and warranty on services rendered. Customers report issues shortly after their installations and express disappointment in having to seek assistance from other providers to resolve problems, indicating a gap in ECS's post-service support. Integrity and professionalism are also sig... Read more

Several common themes emerge from the reviews provided. The most prominent concern is the perceived lack of follow-up and warranty on services rendered. Customers report issues shortly after their installations and express disappointment in having to seek assistance from other providers to resolve problems, indicating a gap in ECS's post-service support. Integrity and professionalism are also significant issues highlighted in the reviews. One customer detailed an unsatisfactory experience with an estimate process, claiming unauthorized work was initiated and inadequately communicated. Such experiences raise concerns about transparency and communication, which are vital for maintaining customer trust. Conversely, there are positive notes regarding specific team members, particularly in relation to their professionalism, attention to detail, and the quality of their work. Reviewers highlighted individuals like James, Diego, and Logan as standout professionals who met or exceeded expectations, suggesting that while customer experiences may vary, some staff members can deliver exceptional service. Overall, while ECS Electric has demonstrated potential through the efforts of its team, inconsistency in service delivery and follow-up remains a critical area for improvement, affecting customer satisfaction. The company may benefit from reassessing its customer service protocols, especially regarding communication and warranty commitments, to enhance overall client experiences moving forward. Read less