Duvall Plumbing

The reviews for Duvall Plumbing showcase a recurring theme of customer dissatisfaction stemming from multiple aspects of service delivery. Notably, many customers reported a lack of communication from the company, including no-shows for scheduled appointments and a failure to respond to follow-up inquiries. For instance, one reviewer described waiting hours for a scheduled appointment that was nev... Read more

The reviews for Duvall Plumbing showcase a recurring theme of customer dissatisfaction stemming from multiple aspects of service delivery. Notably, many customers reported a lack of communication from the company, including no-shows for scheduled appointments and a failure to respond to follow-up inquiries. For instance, one reviewer described waiting hours for a scheduled appointment that was never confirmed, leading to considerable frustration. Another prevalent issue is the perception of overcharging. Several reviewers expressed their belief that they were charged exorbitantly for services that were either unnecessary or poorly executed. Comments about being given high quotes for repair work, such as a $11,200 estimate for a new air conditioning system following a series of failed repairs, illustrate a trend where customers feel they were taken advantage of due to their immediate need for service. This sentiment is echoed in reviews indicating a dissatisfaction with upfront service fees that do not align with the quality of service received, like a $150 charge for a visit that resulted in further unexpected expenses. Customers also noted inconsistencies and failures in workmanship. Situations where installations failed inspections, resulted in water leaks, or caused subsequent damage to property contributed to an overall feeling of incompetence. Some reviewers pointed out that the technicians seemed inexperienced or negligent, which only exacerbated their frustrations. For example, one reviewer described their ongoing issues due to a faulty installation that required extensive restoration efforts later on. While there are a couple of reviews that indicated a satisfactory experience with Duvall Plumbing, they are substantially outweighed by the negative feedback. These shining moments mostly come from prompt service in urgent situations, suggesting that while individual employees may provide decent service, the overall reputation and operational structure of the company are flawed. Collectively, the reviews suggest a significant disconnect between customer expectations and the service provided by Duvall Plumbing, with many customers stating they would not recommend the company based on their negative experiences. In summary, unless substantial changes in customer service and service delivery are made, customer sentiment remains predominantly unfavorable. Read less