AndPro Plumbing and Drain

The reviews present a dichotomy in customer experiences with AndPro Plumbing and Drain. Highlights of the positive feedback include the professionalism and respectfulness exhibited by the technicians who visited homes, particularly mentioning a technician named Chris known for his thorough knowledge. Such positive encounters contribute to a sense of reliability among some customers, leading them t... Read more

The reviews present a dichotomy in customer experiences with AndPro Plumbing and Drain. Highlights of the positive feedback include the professionalism and respectfulness exhibited by the technicians who visited homes, particularly mentioning a technician named Chris known for his thorough knowledge. Such positive encounters contribute to a sense of reliability among some customers, leading them to recommend the company based on initial quality. Conversely, a concerning trend emerges from the negative reviews. Many clients report feeling overcharged for services, often citing discrepancies between charged amounts and the work performed. Instances of miscommunication are prevalent, with several customers expressing frustration over the lack of follow-up after service calls. The situation worsened when poor workmanship, particularly concerning a toilet installation, resulted in significant property damage, further irritating customers. The sentiment here displays feelings of betrayal and loss of trust, as customers felt that their concerns were not properly addressed or considered. Additionally, there is frustration regarding the communication channels used by the company. Several reviewers mention difficulties in reaching the company by phone, leading to feelings of neglect when their urgent requests went unanswered. This lack of responsiveness is a significant complaint that detracts from their overall service experience. Collectively, while AndPro Plumbing and Drain may have technicians capable of performing quality work, the broader issues surrounding customer service, accountability, and communication have tarnished their reputation, leaving many potential clients wary and dissatisfied. It indicates a need for the company to improve its client engagement and follow-through to restore trust and enhance overall customer satisfaction. Read less