Air Solutions Heating, Cooling, Plumbing & Electrical

A substantial number of reviews praise particular technicians for their professionalism, quick service, and effective problem resolution. For example, customers noted positive interactions with various individuals like James, Mike, and others who exhibited expertise and attentiveness, making them feel valued and satisfied with the eventual outcomes of their services. Many customers expressed a sen... Read more

A substantial number of reviews praise particular technicians for their professionalism, quick service, and effective problem resolution. For example, customers noted positive interactions with various individuals like James, Mike, and others who exhibited expertise and attentiveness, making them feel valued and satisfied with the eventual outcomes of their services. Many customers expressed a sense of relief and happiness with the assistance received during critical situations, especially when dealing with HVAC breakdowns. Conversely, several reviews point out significant issues with service delivery and customer care. Complaints ranged from technicians providing incorrect diagnoses, suggestive upsells without need, to unsatisfactorily addressing warranty concerns, leading to reports of customers feeling scammed. There were indications that some staff members lacked training or awareness of their offerings, particularly highlighted in interactions involving the plumbing and HVAC systems. Instances of technicians not completing basic tasks, like changing air filters or providing clear explanations, marred the customer experience. Issues with financial transparency also surfaced, with multiple customers expressing dissatisfaction with unexpected charges and high costs, especially regarding parts and labor. Disappointment with the response to customer complaints added to a sense of mistrust in the company's practices for some reviewers, suggesting a need for improved customer service protocols. In summary, while Air Solutions Heating, Cooling, Plumbing & Electrical has satisfied many long-term customers with its reliable service over the years, the company faces challenges in consistency, communication, and customer relations that can tarnish its reputation. Addressing the operational discrepancies while embracing the positive feedback could play a critical role in enhancing overall customer satisfaction. Read less