Overview of Company Customer Sentiment Analysis in January
The reviews for Patriot Mechanical illustrate a deeply negative sentiment, with customers expressing frustration and disappointment regarding the service. Key issues highlighted include unprofessionalism, poor communication from the owner Steve, and unreliable scheduling. Customers feel neglected, with instances of missed appointments and lack of responsiveness contributing to their dissatisfactio... Read more
The reviews for Patriot Mechanical illustrate a deeply negative sentiment, with customers expressing frustration and disappointment regarding the service. Key issues highlighted include unprofessionalism, poor communication from the owner Steve, and unreliable scheduling. Customers feel neglected, with instances of missed appointments and lack of responsiveness contributing to their dissatisfaction. Overall, the sentiment indicates significant concerns about reliability and customer care. Read less
Overview of Company Customer Sentiment Analysis in January
Across the reviews, the predominant themes reflect a poor customer experience. The specific complaints about unprofessionalism underscore a lack of operational reliability, as the owner has been described as frequently non-responsive and evasive. Customers noted being left waiting at home for appointments that did not occur, which has led to frustration and a sense of being disregarded. The qual... Read more
Across the reviews, the predominant themes reflect a poor customer experience. The specific complaints about unprofessionalism underscore a lack of operational reliability, as the owner has been described as frequently non-responsive and evasive. Customers noted being left waiting at home for appointments that did not occur, which has led to frustration and a sense of being disregarded. The quality of workmanship was also mentioned, with one customer describing it as "EH," suggesting mediocrity or average quality, but it was overshadowed by the more pressing issues of scheduling and communication. The inability to secure appointments despite attempts to plan ahead indicates a systemic issue within the company Read less