Tipton’s Plumbing & Sewer

Tipton's Plumbing exhibits a stark bifurcation in customer experience. Professionalism scores are dragged down by 16 documented complaints about owner Zach Tipton's rude, condescending, and verbally abusive behavior toward customers, including alleged racist remarks and mockery. Pricing is the most critical weakness, with 28 mentions of excessive charges, bait-and-switch tactics, inflated quotes, ... Read more

Tipton's Plumbing exhibits a stark bifurcation in customer experience. Professionalism scores are dragged down by 16 documented complaints about owner Zach Tipton's rude, condescending, and verbally abusive behavior toward customers, including alleged racist remarks and mockery. Pricing is the most critical weakness, with 28 mentions of excessive charges, bait-and-switch tactics, inflated quotes, and non-transparent billing practices that consistently exceed market rates by 2-4x. Project completion is relatively strong (78), with most jobs finished on time and to specification. Technical skill and workmanship quality are solid (75), particularly when Luis is assigned. However, the company's reputation is severely compromised by owner conduct and pricing practices that exploit customer vulnerability. Read less