Rucker Mechanical & Electric

The reviews indicate a divided perception of Rucker Mechanical & Electric, with both positive and negative sentiments prominently featured. Common findings among positive reviews highlight:Quality of Service: Several customers appreciate the quality of work performed, particularly in plumbing, heating, and electrical services. They commend the company for being thorough and providing excellent c... Read more

The reviews indicate a divided perception of Rucker Mechanical & Electric, with both positive and negative sentiments prominently featured. Common findings among positive reviews highlight:Quality of Service: Several customers appreciate the quality of work performed, particularly in plumbing, heating, and electrical services. They commend the company for being thorough and providing excellent customer service.Family-Owned Reputation: Some customers value the family-owned aspect of the business, associating it with honesty and reliability, and indicating a level of trust in recommending their services. However, the negative reviews raise serious concerns:Poor Customer Service: A recurring theme in the negative reviews is the allegation of poor customer service, particularly from management. Dissatisfaction with responsiveness and accountability is frequently mentioned, with multiple customers feeling dismissed or ignored after experiencing service failures.Hidden Charges and Lack of Clarity: Several reviews reference unexpected charges and a lack of transparency when it comes to pricing. Customers often express frustration over being charged for diagnostic visits without resolution or being billed for additional fees that were not communicated upfront.Incomplete or Inadequate Service: Numerous customers recount experiences where the services rendered did not resolve their issues, leading to further frustration. In some cases, technicians were described as unmotivated or lacking thoroughness in diagnosing problems.Fear of Being Scammed: A particularly alarming review mentions feeling scammed, with allegations of unauthorized equipment replacement and deceptive practices, contributing to an atmosphere of distrust among some customers. Overall, while there are a few testimonials that reflect positively on Rucker Mechanical & Electric, the significant number of complaints regarding customer service, transparency, and resolution of issues lend themselves to considerable caution for potential clients considering their services. Read less