Pronto Heating & Air Conditioning

Responsive Service: A recurring theme in many positive reviews is the speedy and responsive nature of the service provided by Pronto. Several customers noted that technicians arrived promptly, sometimes even in severe weather conditions, and completed their tasks efficiently.Professionalism of Technicians: Numerous reviews praised the courteous and professional demeanor of the technicians. Custome... Read more

Responsive Service: A recurring theme in many positive reviews is the speedy and responsive nature of the service provided by Pronto. Several customers noted that technicians arrived promptly, sometimes even in severe weather conditions, and completed their tasks efficiently.Professionalism of Technicians: Numerous reviews praised the courteous and professional demeanor of the technicians. Customers mentioned specific technicians by name, underscoring their effectiveness and knowledge in resolving issues.Mixed Opinions on Pricing: A significant portion of the reviews expressed dismay regarding pricing practices. Customers were frustrated with perceived markups on parts, particularly for a capacitor replacement, where many felt that the charges were exorbitant compared to industry standards. One reviewer explicitly mentioned being charged over $1000 for services that another company fixed for significantly less.Trust and Transparency Issues: Several disappointed customers expressed a lack of trust towards the company. Complaints about being misled in terms of necessary repairs or parts requirements were prominent, suggesting that some felt the company was more concerned with making sales than actually providing trustworthy service. This has led to calls for greater pricing transparency.Positive Experiences Still Important: Despite the criticisms, quite a few reviews highlighted positive personal experiences, underscoring the caring and customer-centric attitude of the staff. Customers expressed satisfaction with the repairs performed and were inclined to recommend them for their efficient service.Varied Diagnostics: There is a notable disparity in opinions regarding the diagnostic skills of the technicians. Some customers found their solutions effective and thorough, while others highlighted experiences where the diagnostics led to unnecessary repairs or parts replacements, illustrating inconsistency in service quality.Service Follow-Up and Communication: The reviews highlighted that communication with the company's management regarding service issues often fell short. Some customers noted they had not received responses to their concerns, which contributed to a lack of confidence in the company's customer service after the initial repair. In summary, while Pronto Heating & Air Conditioning has positive aspects Read less