Nowell & Sons Plumbing

The review highlights significant issues concerning the company's customer service, particularly communication flaws and transparency in following up with clients. The reviewer emphasizes that they were promised an estimate that was never delivered, signaling dissatisfaction with the reliability of the company's commitments. Furthermore, the reviewer feels that their concerns were only addressed a... Read more

The review highlights significant issues concerning the company's customer service, particularly communication flaws and transparency in following up with clients. The reviewer emphasizes that they were promised an estimate that was never delivered, signaling dissatisfaction with the reliability of the company's commitments. Furthermore, the reviewer feels that their concerns were only addressed after they publicized their negative experience, which suggests a lack of proactive customer care from the business. Overall, the sentiment is strongly negative, and the common findings point to a critical need for improvement in responsiveness and engagement with clients, especially when issues arise. Read less