Norman Air

The reviews for Norman Air indicate widespread dissatisfaction among customers, punctuated by instances of commendable service that seem to be overshadowed by several significant issues.Service Quality: Several reviewers noted that despite some technicians being attentive and professional, there were repeated problems with service failures, including missed appointments and delays in completing wo... Read more

The reviews for Norman Air indicate widespread dissatisfaction among customers, punctuated by instances of commendable service that seem to be overshadowed by several significant issues.Service Quality: Several reviewers noted that despite some technicians being attentive and professional, there were repeated problems with service failures, including missed appointments and delays in completing work. Customers recounted instances where they felt technicians lacked the necessary experience and knowledge to address their HVAC issues effectively, leading to further complications down the line.Communication Issues: A recurring complaint centered around poor communication from the company. Reviewers highlighted experiences where their calls went unreturned, appointments were canceled without notification, and timely updates were lacking. This contributed to a feeling of neglect and frustration, particularly when urgent service was needed.Pricing Concerns: Many reviews pointed to issues related to pricing, with multiple customers alleging that they were quoted exorbitant prices for parts and labor. Some felt they were being priced out for repairs that could have been managed for much less, ultimately leading to a loss of trust in the company's integrity.Mixed Customer Experiences: While some customers expressed satisfaction with specific technicians, such as Jose and Randall, the overarching sentiment remained heavily influenced by the negative experiences of others. Instances of technicians making errors, such as failing to properly reconnect equipment or breaking infrastructure, were noted. This inconsistency contributes to an overall perception of unreliability.Reputation Management: Responses from management, including attempts to remedy issues and reach out to dissatisfied customers, were mentioned in a few instances, yet the effectiveness of these efforts seems limited in changing the overall narrative of customer experiences. Trust appears to have diminished due to repeated issues across a variety of service calls. In summary, the reviews for Norman Air reveal a stark dichotomy in customer sentiment. Positive experiences exist, but they are not prevalent enough to counterbalance the significant number of negative reports regarding service reliability, communication failures, and questionable pricing strategies, all of which have encouraged customers to seek alternatives. Read less