Hill & Company Service

The reviews indicate several recurring themes that contribute to the overall sentiment surrounding Hill & Company Service:Customer Service Issues: A notable proportion of customers express frustration with poor communication and responsiveness from the staff. Reports of unreturned calls and poor follow-up contribute to an overall feeling of neglect.Transparency and Pricing Concerns: Many customers... Read more

The reviews indicate several recurring themes that contribute to the overall sentiment surrounding Hill & Company Service:Customer Service Issues: A notable proportion of customers express frustration with poor communication and responsiveness from the staff. Reports of unreturned calls and poor follow-up contribute to an overall feeling of neglect.Transparency and Pricing Concerns: Many customers complain about unexpected charges and high mark-ups on parts, often citing significant discrepancies between the quoted prices and market prices. This lack of transparency has led several reviewers to feel cheated or misled during their transactions.Inconsistent Quality of Work: Feedback indicates varied experiences with technicians, from knowledgeable and helpful service to careless mistakes that required further repairs. Cases of misdiagnosis or insufficient repairs have left customers unhappy, particularly concerning HVAC concerns that could potentially lead to safety issues, such as gas leaks.Divided Customer Experiences: While there are positive accounts regarding timely service and satisfied installations, these are overshadowed by negative narratives claiming unsatisfactory resolutions to previous problems. Positive reviews often highlight individual technicians or management as capable, but these experiences appear to be an exception rather than the norm.Warning to Potential Customers: Many unhappy customers recommend looking for alternative service providers, citing their experiences as a warning to others regarding the potential pitfalls of engaging with Hill & Company. Several users explicitly state their decision not to return to the company is based on the sum of their negative experiences.Management Response: A few reviews suggest that when complaints are escalated to management, some efforts are made to remedy the situation. However, these isolated cases do not seem to be enough to mitigate the overarching dissatisfaction expressed in the majority of the reviews. In summary, Hill & Company Service appears to be struggling with consistency in service quality, transparent pricing, and overall customer care, resulting in a largely negative perception despite a handful of positive interactions. Read less