Grooms Irrigation

The reviews for Grooms Irrigation reflect a combination of both positive and negative sentiments. On the positive side, several customers expressed satisfaction with the quality of work provided by specific technicians, highlighting their competence, professionalism, and friendliness. Customers felt that these technicians were respectful of their time and often went above and beyond to address the... Read more

The reviews for Grooms Irrigation reflect a combination of both positive and negative sentiments. On the positive side, several customers expressed satisfaction with the quality of work provided by specific technicians, highlighting their competence, professionalism, and friendliness. Customers felt that these technicians were respectful of their time and often went above and beyond to address their irrigation needs effectively. Their experiences suggest that there are capable staff members dedicated to maintaining a high standard of service. Conversely, a troubling trend surfaced in a number of reviews, where customers reported deterioration in service quality post-office changes. Some stated that the landscaping services lacked proper follow-through, with instances of unreturned calls and no-shows becoming commonplace. Specific complaints about scheduling issues were prevalent; several customers recounted their frustrations with appointments that had become unreliable, including significant delays without communication. The concerns about travel time charges also raised disappointment among customers who felt misinformed when hiring the company, leading them to perceive the pricing as unfair. Common themes emerging from the reviews indicate that while Grooms Irrigation has dedicated technicians who provide excellent service, the overarching management and operational practices have led to a decline in customer satisfaction. Longer-term clients are experiencing more pronounced dissatisfaction due to perceived changes in the company's commitment to service after years of loyalty. As a result, a notable number of customers are seeking alternatives, particularly after expressing that the company no longer aligns with their expectations for quality and communication. Read less