Gordon

The recent reviews for Gordon's Service Experts convey a predominantly negative sentiment, marked by frustration over ineffective service and high-pressure sales tactics. Customers describe experiences ranging from long delays without service, unexpected upselling of expensive repairs and replacements, to poor customer support leading to unresolved issues. While there are a few positive mentions o... Read more

The recent reviews for Gordon's Service Experts convey a predominantly negative sentiment, marked by frustration over ineffective service and high-pressure sales tactics. Customers describe experiences ranging from long delays without service, unexpected upselling of expensive repairs and replacements, to poor customer support leading to unresolved issues. While there are a few positive mentions of individual technicians who provided commendable service, they are significantly overshadowed by the collective dissatisfaction regarding the overall customer experience and the company's business practices, often described as predatory. --- The reviews present a troubling picture for Gordon's Service Experts, with multiple customers reporting dissatisfaction with their service and a perceived decline in quality since the pandemic began. Common themes across the reviews include:Service Delays and Missed Appointments: Several customers expressed frustration with missed appointments and lack of follow-up communication. This not only resulted in inconvenience but also led to further issues with the functioning of their appliances, such as heating and air conditioning.High-Pressure Sales Tactics: Many reviewers highlighted an aggressive sales approach from technicians who recommended highly expensive repairs or complete system replacements, often without providing adequate justification. This has led to feelings of distrust, with customers believing that they were being taken advantage of, particularly vulnerable individuals such as the elderly.Quality of Technical Service: While some reviewers praised individual technicians for their professionalism, many reported issues with unforeseen complications following service calls, such as incomplete repairs or incorrect diagnoses leading to significant additional costs.Communication Breakdown: The reviews frequently referred to poor communication from customer service representatives, including lack of callbacks, misinformation, and a general sense of being unheard. This has contributed to a feeling of desperation among customers seeking timely resolutions to their heating and cooling problems.Dissatisfaction with Resolution Processes: Customers mentioned the difficulty in obtaining resolution for complaints or disputes, indicating a lack of effective complaint management or customer satisfaction processes within the company. In conclusion, Gordon's Service Experts face significant challenges pertaining to customer satisfaction, driven primarily by poor communication, high-pressure sales strategies, and inconsistent service quality. These are critical areas that the company must address to rebuild trust and improve customer loyalty moving forward. Read less