Overview of Company Customer Sentiment Analysis in May
All three reviews are severely negative with ratings of 1.0 star, describing systematic failures across professionalism, pricing, and project completion. Professionalism issues include extreme tardiness (4.5 hours late), poor communication (3-week callback delay), and alleged intoxication of the owner. Pricing concerns involve overcharging for weekend rates and refusal to honor promised refunds. P... Read more
All three reviews are severely negative with ratings of 1.0 star, describing systematic failures across professionalism, pricing, and project completion. Professionalism issues include extreme tardiness (4.5 hours late), poor communication (3-week callback delay), and alleged intoxication of the owner. Pricing concerns involve overcharging for weekend rates and refusal to honor promised refunds. Project completion failures are critical: repeated failed repairs requiring third-party intervention, code violations, and refusal to stand behind work or honor court-ordered reimbursement agreements. Experience issues include lack of proper equipment, inadequate technical knowledge, and poor workmanship requiring complete removal and reinstallation. The company appears to have engaged in predatory practices, particularly targeting elderly customers. Read less