Edmond Plumbing

A significant portion of the reviews emphasizes the company's strong communication and punctuality. Customers often noted that technicians arrived on time and kept them informed throughout the service process, which builds trust and satisfaction. Additionally, many reviews commend the technicians' expertise and ability to resolve problems efficiently, often completing repairs without needing to or... Read more

A significant portion of the reviews emphasizes the company's strong communication and punctuality. Customers often noted that technicians arrived on time and kept them informed throughout the service process, which builds trust and satisfaction. Additionally, many reviews commend the technicians' expertise and ability to resolve problems efficiently, often completing repairs without needing to order additional parts, which showcases their capability and resourcefulness. However, the reviews are not without their criticisms. A concerning incident described a technician arriving late and exhibiting unprofessional behavior, which negatively affected the customer's experience. The complaint involved long wait times and inadequate service completion, culminating in the customer having to seek out additional help from another company. This suggests that while many technicians perform well, there may be inconsistencies in service quality that need addressing. Furthermore, the mention of an unexpected fee added frustration to one customer's experience, indicating a potential gap in communication regarding pricing and service expectations. Overall, while Edmond Plumbing has received notable praise for reliable and effective service, the mixed reviews suggest they may want to examine certain operational aspects and technician training to enhance overall customer satisfaction. Addressing these concerns could solidify their positive reputation in the community. Read less