Advent Heat Air, Plumbing & Electric

The overwhelming majority of reviews across all four dimensions are deeply negative, with recurring complaints about rude staff, unprofessional technicians, abandoned or failed repairs, and significantly inflated pricing. Professionalism is the most frequently criticized dimension, with multiple reviewers citing rude receptionists, no-shows without notice, dismissive attitudes toward frustrated cu... Read more

The overwhelming majority of reviews across all four dimensions are deeply negative, with recurring complaints about rude staff, unprofessional technicians, abandoned or failed repairs, and significantly inflated pricing. Professionalism is the most frequently criticized dimension, with multiple reviewers citing rude receptionists, no-shows without notice, dismissive attitudes toward frustrated customers, and technicians who pressured customers into unnecessary purchases. Pricing complaints are pervasive and specific, with reviewers citing charges for work not completed, hidden fees, non-itemized invoices, and costs far exceeding market rates. Project completion is severely undermined by multiple accounts of systems installed or repaired that continued to malfunction, callbacks that failed to resolve issues, and at least one case of a $6,000+ system left non-functional for over a month. The handful of positive reviews (5 out of 24) do reflect genuine satisfaction with speed, courtesy, and value, but they are far outweighed by the volume and specificity of negative experiences, and most positive reviews are from 2017–2019 or earlier. Read less