Overview of Company Customer Sentiment Analysis in May
This contractor has a deeply mixed record across all dimensions. Professionalism is the most heavily documented dimension and is severely dragged down by a no-show appointment with no call, and a particularly egregious incident where the owner verbally abused a customer — calling them 'disgusting' and hanging up — which alone warrants a significant penalty. Pricing is a serious concern, with t... Read more
This contractor has a deeply mixed record across all dimensions. Professionalism is the most heavily documented dimension and is severely dragged down by a no-show appointment with no call, and a particularly egregious incident where the owner verbally abused a customer — calling them 'disgusting' and hanging up — which alone warrants a significant penalty. Pricing is a serious concern, with two separate reviews citing charges far above market rate, including a $340 quote for a garbage disposal clog and $1,200 charged for a toilet line that was not even properly fixed. Project completion is mixed: several jobs were completed quickly and effectively, but the failed toilet unclog that required a second visit and still left the customer dissatisfied is a meaningful failure. Experience scores moderately, with positive outcomes on a busted sewer line and hot water tank, but undermined by the botched toilet repair. The more recent reviews (2024, 2022) are fewer in number, and the bulk of positive reviews are from 2019–2020, suggesting possible quality decline over time. Read less