McKenna Heat and Air

The review indicates a growing discontent specifically related to post-installation service, emphasizing the customer's frustration over a service charge for an issue perceived as a manufacturer or installation fault. The fact that the customer was charged $79 for what they consider a minor issue after only four months of use raises questions about the company's warranty policies and their commitm... Read more

The review indicates a growing discontent specifically related to post-installation service, emphasizing the customer's frustration over a service charge for an issue perceived as a manufacturer or installation fault. The fact that the customer was charged $79 for what they consider a minor issue after only four months of use raises questions about the company's warranty policies and their commitment to customer satisfaction. While the tech's quick resolution of the issue reflects some level of efficiency, the lack of proactive follow-up from the office manager leaves the customer feeling undervalued. Common themes extracted from the review suggest that clients expect good customer service to extend beyond the initial sale, especially after investing substantial amounts of money. There's a strong sentiment that issues arising shortly after installation should be treated with more flexibility, especially when dealing with new systems. To enhance customer relations, McKenna Heat and Air may need to focus on improving communication and ensuring that service charges are justified and clearly explained to customers. Overall, their current approach may lead to negative perceptions that could affect their reputation and future business. Read less