Legacy 4 Plumbing

Recent reviews for Legacy 4 Plumbing reveal key themes about their service quality and cost structure. On one hand, some customers commend the competence of individual plumbers, specifically mentioning quick response times and satisfactory execution of plumbing tasks. One reviewer praised the work done by Anthony Banks during an emergency, despite concerns about the pricing. This review pointed ou... Read more

Recent reviews for Legacy 4 Plumbing reveal key themes about their service quality and cost structure. On one hand, some customers commend the competence of individual plumbers, specifically mentioning quick response times and satisfactory execution of plumbing tasks. One reviewer praised the work done by Anthony Banks during an emergency, despite concerns about the pricing. This review pointed out that while the service was performed well, the cost was significantly higher than expected. On the other hand, a considerable number of customers express dissatisfaction with the company's pricing model and perceived service gaps. Many reviews illustrate a lack of transparency in pricing and unexpected fees that left customers feeling taken advantage of. One customer noted a substantial difference between what Legacy charged for a drain cleaning job compared to other local service providers, which they found to be unjustifiable given the scope of work performed. Another customer detailed their frustration after having to call a different plumbing service shortly after a service from Legacy, due to unresolved issues that they felt should have been addressed in the initial visit. This highlights a common concern that the work may not always be thorough, leading to repeat service calls that incur additional costs for customers. Overall, the reviews suggest that while Legacy 4 Plumbing can provide quality workmanship, especially in emergency scenarios, their pricing practices and apparent lack of communication around costs lead to significant customer frustration and disappointment. Customers are advised to clarify costs upfront and possibly seek second opinions before committing to service with Legacy. The combination of strong craftsmanship from some personnel and the ongoing issues related to pricing paints a complicated picture of customer satisfaction for the company. Read less