City Plumbing Services

The recent reviews for City Plumbing Services reveal a significant decline in customer satisfaction, especially following the acquisition by Baxter Heat and Air. Many customers express frustration over rising prices and perceived dishonesty in billing practices, with instances of being charged excessively for minimal service. While some specific employees, like Plumber Todd, are praised for their ... Read more

The recent reviews for City Plumbing Services reveal a significant decline in customer satisfaction, especially following the acquisition by Baxter Heat and Air. Many customers express frustration over rising prices and perceived dishonesty in billing practices, with instances of being charged excessively for minimal service. While some specific employees, like Plumber Todd, are praised for their friendliness and professionalism, the overall sentiment indicates a lack of competence, poor customer service, and failures to adequately resolve plumbing issues. Customers report negative experiences such as delayed service, rude office interactions, and inadequate problem-solving approaches. A common theme is the feeling of being overcharged without receiving the quality of service customers once associated with the company. Detailed Sentiment Analysis: The reviews suggest that City Plumbing Services has experienced a significant drop in reputational standing. A common grievance among customers is the steep increase in prices since the transition to new ownership, with many stating they can no longer afford their services. Instances of being charged for brief visits without substantial resolution, such as a plumber spending only a few minutes on-site, have also been highlighted, leading to feelings of being taken advantage of. Several reviews mention specific plumbing issues that were not resolved satisfactorily. There are reports of plumbers leaving jobs unfinished or requiring multiple visits for the same problem, which caused further frustration among customers. The inconsistent quality of service, highlighted by both timely arrivals by some but delays and cancellations by others, indicates a lack of reliability. Customer service interactions received particular criticism, especially with comments about rudeness and dismissiveness from office staff. This has marred the customer experience further, as individuals felt demeaned rather than helped when seeking assistance regarding invoices or service quality. In summary, the feedback illustrates a troubling trend where former loyal customers now feel disillusioned and express a strong reluctance to continue using City Plumbing Services, citing both financial and service-related concerns. The drastic change from prior positive experiences to their current dissatisfaction reveals potential operational and management issues that the company may need to address urgently to regain customer trust. Read less