Woolley Plumbing & Drain

A recurring theme in the reviews is the perception of being overcharged for services rendered. The initial customer described a situation where they paid $420 for drain unclogging and toilet replacement, only to have the same issue arise shortly afterward. This experience has created a strong sentiment of dissatisfaction, as the customer feels that the work was neither effective nor guaranteed, le... Read more

A recurring theme in the reviews is the perception of being overcharged for services rendered. The initial customer described a situation where they paid $420 for drain unclogging and toilet replacement, only to have the same issue arise shortly afterward. This experience has created a strong sentiment of dissatisfaction, as the customer feels that the work was neither effective nor guaranteed, leading them to seek solutions from a competitor who charged significantly less for a seemingly more effective service. Additionally, there is a clear commentary on the company's customer service and communication practices. Multiple mentions of unresponsive behavior and ignored follow-up calls paint a picture of a company that lacks accountability and responsiveness to customer needs. The failure to show up on a scheduled follow-up adds to the frustration, indicating that once the transaction was complete, the customer felt abandoned. In conclusion, Woolley Plumbing & Drain appears to struggle with transparency in billing, effective communication, and delivering on service guarantees. These common findings present a challenge for the company as they may deter potential customers from seeking their services in the future. Read less