Schuler Plumbing & Gas Fitting Company

This single review describes serious deficiencies across multiple dimensions. The contractor failed to communicate pricing upfront, billed after work was completed without prior authorization, and demonstrated poor responsiveness (1 callback from 6 contact attempts). While the lead technician resolved the initial water heater issue competently and under warranty, the subsequent pressure setting ca... Read more

This single review describes serious deficiencies across multiple dimensions. The contractor failed to communicate pricing upfront, billed after work was completed without prior authorization, and demonstrated poor responsiveness (1 callback from 6 contact attempts). While the lead technician resolved the initial water heater issue competently and under warranty, the subsequent pressure setting caused equipment failure, suggesting inadequate quality control. Billing practices appear non-transparent with inconsistent rates ($150/hr, $85/hr, $50/hr, then $200/hr). The company's follow-up service was reactive rather than proactive. Read less