Schuler Plumbing & Gas Fitting Company

The reviews for Schuler Plumbing & Gas Fitting Company reflect a predominantly negative sentiment, with multiple customers expressing frustration over transparency in pricing, service accountability, and response times. Many clients felt misled regarding the labor costs and experienced issues with follow-up services, leading to a lack of trust in the company. In detail, the reviews share a common... Read more

The reviews for Schuler Plumbing & Gas Fitting Company reflect a predominantly negative sentiment, with multiple customers expressing frustration over transparency in pricing, service accountability, and response times. Many clients felt misled regarding the labor costs and experienced issues with follow-up services, leading to a lack of trust in the company. In detail, the reviews share a common theme of dissatisfaction with the company's upfront communication about costs. Customers noted that technicians did not explain their labor rates effectively and that charges were often presented after the work was completed, catching clients off-guard with high bills. Some reviewers expressed concern about the technicians' abilities to diagnose issues properly, as one account mentioned that multiple technicians spent unnecessary time waiting, implying inefficiency or disorganization. Additionally, there were complaints regarding the company's follow-up service. After initial repairs, issues such as burst valves were reported, and customers found it challenging to get return calls despite numerous attempts to reach the company. This led to further dissatisfaction and a perception that the company was not responsive or responsible for the work they completed. Overall, the sentiment among customers of Schuler Plumbing & Gas Fitting Company suggests a significant need for improvements in communication, transparency in pricing, and responsiveness to service follow-ups to regain customer trust. Read less