Gordon Plumbing & Heating

The reviews shared reveal a pattern of discontent among customers of Gordon Plumbing & Heating. Key issues noted in the reviews include:Failure to Deliver on Promises: Multiple customers expressed that the company did not fulfill their commitments, whether in terms of providing timely service, completing projects as agreed upon, or honoring warranties.Poor Customer Service: A recurring theme is th... Read more

The reviews shared reveal a pattern of discontent among customers of Gordon Plumbing & Heating. Key issues noted in the reviews include:Failure to Deliver on Promises: Multiple customers expressed that the company did not fulfill their commitments, whether in terms of providing timely service, completing projects as agreed upon, or honoring warranties.Poor Customer Service: A recurring theme is the lack of professionalism among the staff. Customers reported rude interactions, especially concerning billing disputes and the failure to return calls, leaving them feeling frustrated and disregarded.Ineffective Communication: Many reviews mentioned the difficulty in getting timely responses from the company. Customers felt abandoned when appointments were missed without notification, and calls for updates were often met with no actionable follow-up.Technical Issues and Quality of Work: While some reviewers acknowledged the technical skills of the plumbers, others reported inadequate or hasty work leading to further plumbing issues and damage, such as flooding. The quality of materials used for repairs was also criticized harshly.Billing Problems: Several reviews indicated significant problems related to the billing process, such as failure to debit accounts properly or confusing billing practices that left customers surprised by outstanding balances. The overall sentiment indicates a strong belief among reviewers that Gordon Plumbing & Heating does not uphold their commitments, lacks professional integrity, and has systemic issues that hinder customer satisfaction. Recommendations based on these experiences strongly urge potential clients to consider alternative service providers. Read less