Northwest Plumbing & Mechanical

The majority of recent reviews (2023–2024) paint a consistently positive picture of Ray and NW Plumbing, praising his responsiveness, fair pricing, technical competence, and friendly demeanor. However, three older negative reviews (2013, 2017, 2018) and one from 2019 describe serious failures in professionalism — including no-shows, unreturned calls, rude staff, and in one case an abusive plum... Read more

The majority of recent reviews (2023–2024) paint a consistently positive picture of Ray and NW Plumbing, praising his responsiveness, fair pricing, technical competence, and friendly demeanor. However, three older negative reviews (2013, 2017, 2018) and one from 2019 describe serious failures in professionalism — including no-shows, unreturned calls, rude staff, and in one case an abusive plumber who left a customer in tears. These negative reviews significantly drag down the professionalism and project completion scores despite the strong recent trend. The recency weighting favors the positive reviews, but the severity of the older complaints — particularly the 2013 and 2017 incidents — cannot be ignored and suggest systemic scheduling and customer service issues that may or may not have been resolved. Read less