Shaddix and sons plumbing

The reviews for Shaddix & Sons Plumbing reveal a myriad of issues primarily centered around poor service execution, inadequate problem resolution, and lack of accountability. Key findings include:Professionalism and Efficiency vs. Poor Workmanship: A small subset of reviewers commended the company for exemplary service during water heater installations, highlighting the professionalism and speed o... Read more

The reviews for Shaddix & Sons Plumbing reveal a myriad of issues primarily centered around poor service execution, inadequate problem resolution, and lack of accountability. Key findings include:Professionalism and Efficiency vs. Poor Workmanship: A small subset of reviewers commended the company for exemplary service during water heater installations, highlighting the professionalism and speed of the installers. In stark contrast, multiple customers described severe mishaps during installations, like improper handling of equipment that led to further damage and customer frustration.Response and Communication Issues: Many reviews pointed out a lack of timely communication from the company. Complaints of ignored calls and messages were prevalent, particularly when customers sought resolutions for issues that had arisen during prior service appointments. This led to increased frustration among clients who felt neglected.Billing and Financial Disputes: Several reviewers reported problematic billing practices, including overcharging and issues related to refunds. Claims of double charges and lengthy reimbursement processes due to alleged errors or deceit have surfaced, leading to distrust among clients.Repeated Failures to Resolve Issues: Numerous customers recounted experiences where initial plumbing problems remained unresolved despite multiple service calls. Instances of mishandled repairs, ill-timed installations, and improper procedures were frequently mentioned, resulting in additional expenses and recourse needs.Customer Disillusionment: A common sentiment expressed was the betrayal of trust, especially amongst repeat customers who had initially relied on Shaddix & Sons based on prior positive experiences but found themselves disappointed with recent services. This has led to strong admonitions against the company, with several clients urging potential customers to look elsewhere for plumbing services. Overall, the sentiment surrounding Shaddix & Sons is predominantly negative, characterized by strong dissatisfaction regarding the quality of service, communication failures, and a lack of accountability. Additionally, the juxtaposition of a handful of positive reviews against a backdrop of severe complaints creates a highly concerning narrative for potential customers. Read less