Find Nearby Plumbers In Edmond, Oklahoma

Big John's Plumbing has a strong overall reputation built on decades of reviews, with consistent praise for fair pricing, responsiveness, and friendly service. Professionalism scores well in the majority of reviews but is meaningfully dragged down by several credible negative accounts: one reviewer described an unprofessional emoji-only response to an emergency, another reported a careless technician who chipped a bathtub and left a mess, and a third described poor communication and an incomplete job. Project completion is the most nuanced dimension — while most jobs are described as finished well, there are notable exceptions including one review describing an incomplete reroute left through a linen closet, a negative review alleging a bait-and-switch lien tactic, and a 2023 review where crew members allegedly misdiagnosed a simple washer fix as a costly wall tear-out. Pricing is generally praised as fair and competitive, though one reviewer noted prices have risen over time and one described a $250 quote for $24 in parts. Experience scores reflect strong technical ability in most cases but is tempered by reviews citing inexperienced crew members and substandard work on larger jobs.

• DUPLICATE REVIEW DETECTED: Two reviews with nearly identical text ('I absolutely cannot say enough about this company! They came out almost immediately...') were posted 7 days apart (2024-11-04 and 2024-11-11) — this is likely a duplicate submission and was counted only once for scoring purposes.
• 9 reviews contain no text at all (blank body, rating only) — these were excluded from dimension scoring as they provide no usable evidence.
• Several reviews are very old (2006–2014) and may not reflect current service quality. The business appears to have changed crew composition over time, with multiple reviews noting inconsistency between jobs done by Big John personally versus crew members.
• One review (1-star, 2021) alleges a license suspension in Utah and a bait-and-switch lien tactic on a new home build — this is a serious allegation but could not be corroborated within the review set. It was weighted in project completion and experience scoring.
• A pattern of generic short praise reviews (e.g., 'Very professional', 'Rob was great!', 'Great fast service reasonably priced') with no specifics was noted — these were treated as low-information and given minimal weight in scoring.
• RECENCY NOTE: The majority of detailed, substantive reviews span 2018–2025. Older reviews (pre-2015) were given reduced weight. Recent reviews (2024–2025) are generally positive but the 2023 negative pricing/diagnosis review is recent and credible.

This WW Score is based on a large and diverse review set spanning nearly two decades, giving it HIGH overall confidence, but consumers should note meaningful credible negative reviews regarding crew inconsistency, incomplete work, and at least one serious pricing/diagnosis concern that prevent a higher score.

Herman's Plumbing demonstrates strong technical competence and generally professional staff conduct, with many customers praising punctuality, courtesy, and workmanship quality. However, the company is significantly hampered by persistent pricing concerns—multiple reviews document overcharges, inflated estimates, and lack of transparency in quoting. Project completion issues are notable, including incomplete work, forgotten tasks, and follow-up failures. While recent reviews (May 2025) show improved consistency, older patterns of customer dissatisfaction regarding pricing practices and occasional service gaps remain evident across the dataset.

• SUSPICIOUS REVIEW PATTERN: Multiple 5-star reviews from 2025-05-19 and 2025-05-10 contain generic praise with minimal specifics ('excellent service', 'very professional', 'great job') and several are blank or near-blank. This clustering suggests potential fake or incentivized reviews.
• PRICING CONCERNS: Systematic pattern of overcharging documented across multiple years (2016-2025). Customers report charges 3-4x market rate, undisclosed fees, and dishonest estimates. This is the most consistent negative theme.
• PROJECT COMPLETION FAILURES: Multiple documented cases of incomplete work (forgotten tasks, no-shows, abandoned jobs, delayed follow-ups). Examples include forgotten faucet reinstallation, unturned water heater, and multi-week delays on estimates.
• INCONSISTENT QUALITY: Wide variance in service quality suggests inconsistent training or accountability. Same company receives both 5-star and 1-star reviews for similar service types.
• ESTIMATE ACCURACY: Recurring complaints about inaccurate or misleading estimates (missing information, inflated scope, dishonest diagnoses). Multiple customers obtained second opinions and found Herman's estimates were wrong.
• RECENCY BIAS ALERT: Most recent reviews (May 2025) are predominantly 5-star with minimal detail, contrasting sharply with detailed negative reviews from 2020-2024. This suggests either genuine recent improvement or review manipulation.

This WW Score of 72.8 should be treated with MODERATE-TO-HIGH caution. While based on substantial data (152 reviews), the dataset contains suspicious clustering of generic 5-star reviews that may inflate recent scores. The company demonstrates genuine technical competence and professionalism in staff interactions, but is undermined by a well-documented pattern of pricing practices that customers perceive as dishonest or exploitative, and recurring project completion gaps. Customers should obtain multiple quotes and verify estimates independently before engaging this contractor.

Price Plumbing has a strong base of satisfied customers who consistently praise responsiveness, communication, punctuality, and fair pricing across dozens of reviews spanning several years. However, a meaningful and recurring pattern of serious complaints — including multiple no-shows without notice, unfinished jobs after payment, failure to honor warranty callbacks, and at least one instance of dangerous gas work — significantly drags down the project completion and professionalism scores. The pricing dimension scores moderately well, with many reviewers noting competitive and transparent quotes, though one reviewer cited what they felt were excessive charges. Experience scores reasonably well overall, with most technicians described as skilled and knowledgeable, but a few reviews describe technicians who appeared unqualified or unfamiliar with the job at hand. The gap between the volume of positive reviews and the severity of the negative ones — particularly around reliability and follow-through — is the defining tension in this score.

• RECURRING NO-SHOW PATTERN: At least 7 distinct reviews across multiple years (2017, 2019, 2020, 2022, 2023) describe confirmed appointments where no one showed up and no communication was provided. This is a systemic reliability issue, not isolated incidents.
• UNFINISHED WORK AFTER PAYMENT: Multiple reviews (2022-03-20, 2020-01-02, 2021-04-26) describe jobs that were paid for but never completed, with the company becoming unresponsive afterward.
• WARRANTY/CALLBACK FAILURES: Several reviews (2020-07-01 x2, 2022-12-17, 2023-01-02) describe complete inability to reach the company for warranty or follow-up service, with calls going to an answering service that may not relay messages.
• SERIOUS SAFETY CONCERN: One review (2023-01-02) alleges a dangerous gas leak caused by Price Plumbing's work on a new home build, serious enough that the gas utility had to shut off service. This is a significant safety flag.
• POSSIBLE FAKE OR LOW-DETAIL REVIEWS: Several 5-star reviews (e.g., 2022-06-30, 2021-11-03, 2019-07-28 x2, 2019-07-24, 2019-07-23, 2019-07-22) contain very generic praise with no specific job details, identical tone, and some clustered within days of each other. The 2021-11-03 review references 'best plumbers in Vegas' while most reviews appear to be Hawaii-based, suggesting it may be for a different company entirely or a misplaced review.
• RECENCY NOTE: The most recent reviews (2023-2024) show a mixed but somewhat improved pattern compared to the 2020-2022 period, though no-show complaints still appear as recently as mid-2023.
• PAYMENT METHOD CONCERN: One review notes the company does not accept credit cards on-site and requires PayPal, and another reviewer paid cash and never received a promised receipt after multiple requests — a minor but notable transparency concern.
• MULTIPLE TECHNICIANS/SUBCONTRACTORS: Several reviews mention different named technicians (Jose, Justin, Charles, Scott, Albert, Ed) and one reviewer was explicitly told the technician sent was not actually a Price Plumbing employee but someone 'helping out.' This suggests inconsistent quality control across personnel.

This WW Score is based on a large review set (85 reviews) spanning 2016–2024 and carries HIGH statistical confidence, but consumers should weigh the score cautiously given the documented and repeated pattern of no-shows, abandoned jobs, and warranty non-response, which represent serious reliability risks that aggregate scores can obscure.

Kaiser Plumbing earns generally strong marks across all four dimensions, with consistent praise for responsiveness, friendliness, and fair pricing spanning multiple years of reviews. Professionalism scores well due to repeated mentions of punctuality, communication, and courteous technicians across seven reviews. Pricing is noted favorably in five reviews, with customers describing costs as reasonable and competitive against other local estimates. Project completion is scored conservatively at 78 due to one notable negative review (2020) in which a technician arrived without proper tools, performed an unnecessary wall opening, left a mess, and did not clean up — a meaningful flag against an otherwise positive pattern. Experience scores moderately well, supported by mentions of skilled, trained technicians and effective problem-solving, but tempered by the same 2020 incident which raised concerns about preparedness and workmanship quality.

• One review (2020-11-08, 3-star) describes a technician arriving without basic tools including a tape measure, performing a sloppy wall opening without necessity confirmed, leaving a mess, and departing without cleanup — this is a significant professionalism and project completion concern.
• Five of the eight reviews are dated 2022 or earlier, with only two reviews from the past 12 months (2024-09-25 and 2024-03-26). Recency of feedback is limited; the score may not fully reflect current service quality.
• Several positive reviews use somewhat generic praise ('quick, friendly, affordable', 'highly recommend') with limited specific detail, though most do include at least one concrete job description, reducing but not eliminating concern about review authenticity.
• Total review count is low (8 reviews). While the WW Score is calculable, conclusions should be treated with caution given the small sample size.

This WW Score carries moderate overall reliability — the review volume is small (8 reviews), recency is mixed with most reviews older than 12 months, and one negative review meaningfully impacts completion and experience scores despite the otherwise positive trend.

The contractor demonstrates strong performance across all dimensions based on available reviews. Professionalism is evidenced by prompt response times, efficient service, and courteous behavior (4 mentions). Experience is highlighted through successful problem-solving on complex plumbing issues including water heater replacement and recurring home problems (4 mentions). Pricing is described as fair and reasonable with good value (3 mentions). Project completion shows timely delivery and follow-through on callbacks (3 mentions). However, the dataset is small (5 reviews) and heavily weighted toward older reviews (3 of 5 from 2018-2022), with one recent 1-star review citing dangerous driving behavior that raises concerns about overall company standards.

• Small sample size (5 reviews) limits statistical reliability
• Three of five reviews are from 2018-2022; only two reviews from 2024 and recent years
• One recent 1-star review (2024-10-29) alleges dangerous driving behavior by company driver, which contradicts positive professionalism ratings and suggests potential quality control issues
• Positive reviews contain some generic praise language ('list goes on and on and on', 'can't say enough good things') but include specific details (Ryan's name, water heater replacement, kitchen sink repair) that suggest authenticity
• Stark contrast between 1-star and 5-star reviews with no middle-ground ratings suggests polarized customer experiences

This WW Score should be treated with caution due to the small sample size (5 reviews) and recency concerns; the recent safety allegation regarding driver behavior is particularly concerning and warrants investigation before relying on this score for contractor selection.

Duvall Plumbing demonstrates strong professionalism with consistent praise for technicians like Rick, Hunter, Drew, and Alex regarding punctuality, communication, and courteous behavior. However, pricing emerges as a significant weakness, with multiple customers reporting substantially inflated charges ($475 for a $142 job, $600 for quoted $295 work, $1,000 for a clog, $11,200 AC system quotes). Project completion shows mixed results with some excellent follow-through but also documented no-shows and failed inspections. Technical experience is generally solid, though several reviews indicate misdiagnosis and poor problem-solving in complex situations.

• PRICING CONCERNS: Multiple independent reviews (2022-2025) document significant overcharging patterns. A customer paid $475 for work a local plumber charged $142 for; another paid $600 for a $295 quoted job; a third paid $1,000 for a clog removal. This is not isolated complaint—it is a recurring pattern across different time periods.
• MISDIAGNOSIS PATTERN: At least 3 detailed reviews describe incorrect initial assessments (compressor continuity claim later contradicted, thermal coupling dismissed then proven correct, fuses claimed blown when functional). This suggests inconsistent technical competency.
• NO-SHOW INCIDENTS: Two separate reviews document complete no-shows with no communication despite confirmations (2024-09-27 and 2023-11-30). One customer waited 8 hours across two days.
• INSTALLATION QUALITY FAILURES: One detailed 2024-02-05 review documents multiple installation failures requiring reinspection, water damage, and poor post-incident communication. Another 2024-02-01 review notes amperage code violation on water heater installation.
• CUSTOMER SERVICE INCONSISTENCY: 2024-09-27 review describes dismissive office staff (Courtney) who laughed at customer concerns and denied confirmed appointments.
• FAKE REVIEW RISK - MODERATE: 2 reviews are blank (2025-06-05, 2025-06-02, 2025-02-09) and 2 contain only periods/minimal text (2016-09-12). Additionally, 5 reviews from 2025-06 use nearly identical phrasing ('great job,' 'highly recommend,' 'awesome') with no specific details. However, the negative reviews are highly detailed and credible, so overall fake review risk is limited rather than severe.
• RECENCY BIAS: Most positive reviews cluster in 2025 (recent), while serious negative reviews span 2022-2024. Recent reviews may reflect improved practices or selection bias.

This WW Score of 72.8 should be treated with MODERATE confidence. While professionalism and experience scores are supported by substantial evidence, the pricing dimension is heavily dragged down by a consistent pattern of documented overcharges across multiple years and customers. The score reflects a company with skilled technicians but serious pricing transparency and fairness issues. Customers should obtain multiple quotes and verify all charges before authorizing work.