Thornton & Son

The reviews for Thornton & Son reveal a mixed sentiment. On one hand, customers praise the professionalism, expertise, and responsiveness of the team, particularly highlighting successful heating installations and prompt service during emergencies. Many are genuinely satisfied with the quality of work and customer service, reflecting a willingness to return for future services. Conversely, there i... Read more

The reviews for Thornton & Son reveal a mixed sentiment. On one hand, customers praise the professionalism, expertise, and responsiveness of the team, particularly highlighting successful heating installations and prompt service during emergencies. Many are genuinely satisfied with the quality of work and customer service, reflecting a willingness to return for future services. Conversely, there is a significant complaint regarding delays in plumbing services, with one customer expressing deep frustration over unresolved issues in a new construction home. This inconsistency in service delivery suggests a need for improvement in managing customer expectations and timelines. Read less