Ted Serjak Plumbing & Drain Cleaning

The reviews reflect a polarized sentiment towards Ted Serjak Plumbing & Drain Cleaning. On one hand, there are customers who commend Ted for his fairness, reliability, and satisfactory service, indicating that they have confidently relied on him multiple times for their plumbing needs. These positive remarks suggest that when the job is performed well, it leaves a strong impression of trustworthin... Read more

The reviews reflect a polarized sentiment towards Ted Serjak Plumbing & Drain Cleaning. On one hand, there are customers who commend Ted for his fairness, reliability, and satisfactory service, indicating that they have confidently relied on him multiple times for their plumbing needs. These positive remarks suggest that when the job is performed well, it leaves a strong impression of trustworthiness and competence. Conversely, significant negativity arises from a contrasting experience wherein a customer expresses frustration over a lack of dependability. The critique centers on Ted's failure to return for additional work after a small repair, compounded by delays and unreturned communication. This led to the customer hiring another plumber who, while more prompt, charged disproportionately higher for completing what Ted was unable or unwilling to finalize. The review mentions threats of legal action from Ted, which further deteriorates the customer's impression and raises alarms regarding his business practices. Common themes include a noticeable inconsistency in quality of service, with some clients satisfied and others left feeling neglected and dissatisfied. This division indicates that while some patrons find Ted's services commendable, others have experienced significant lapses in communication and reliability, damaging the overall reputation of the company. The reviews collectively highlight critical areas for improvement in customer handling protocols and the necessity for maintaining trust through consistent, reliable service delivery. Read less