Overview of Company Customer Sentiment Analysis in May
Both reviews are highly negative and describe serious misconduct, including alleged use of recycled refrigerant sold at new prices, failure to disclose options or procedures to the customer, and work that failed within days. Pricing practices were explicitly called out as deceptive and exploitative, with one reviewer citing $200/lb for used R22 and a follow-up upsell of $600 for sealer that should... Read more
Both reviews are highly negative and describe serious misconduct, including alleged use of recycled refrigerant sold at new prices, failure to disclose options or procedures to the customer, and work that failed within days. Pricing practices were explicitly called out as deceptive and exploitative, with one reviewer citing $200/lb for used R22 and a follow-up upsell of $600 for sealer that should have been applied initially. Project completion is critically poor, as the refrigerant leaked out within two days of service, indicating the job was not completed to any acceptable standard. Communication and transparency were described as deliberately withheld, pointing to severe professionalism failures. Overall, the available reviews paint a picture of dishonest and incompetent service, though the total review count of 2 is insufficient to calculate a reliable WW Score. Read less