Mr. Rooter Plumbing of Youngstown

Mr. Rooter receives strong praise for professionalism, responsiveness, and courteous technicians across a large volume of recent reviews, with many customers specifically calling out named technicians like Scott, Justin, Rob, Joe, and Willie for prompt and professional service. However, the pricing dimension is significantly dragged down by multiple credible, detailed complaints spanning several y... Read more

Mr. Rooter receives strong praise for professionalism, responsiveness, and courteous technicians across a large volume of recent reviews, with many customers specifically calling out named technicians like Scott, Justin, Rob, Joe, and Willie for prompt and professional service. However, the pricing dimension is significantly dragged down by multiple credible, detailed complaints spanning several years describing quotes that were dramatically higher than competitors — including a $600 faucet install, a $1,100 job done elsewhere for $175, and a $9,000 drain run completed by the customer for under $500. Project completion is mixed: many recent jobs were finished quickly and correctly, but a notable cluster of serious negative reviews describes incomplete work, abandoned projects, unresolved callbacks, property damage left unaddressed, and in several cases what reviewers characterized as predatory upselling on escalating scopes of work. Experience scores moderately well based on recent reviews showing skilled diagnostics and problem-solving, but is tempered by older reviews describing technicians who were clearly out of their depth and caused additional damage. Read less