Total Pro Plumbing

Total Pro Plumbing receives a critically low WW Score of 38.2, driven by severe deficiencies across all dimensions. Professionalism is compromised by consistently poor customer service, rude staff (particularly receptionist Tina), missed appointments, and unprofessional technician behavior. Project completion is the weakest area, with numerous reviews documenting incomplete work, abandoned jobs, f... Read more

Total Pro Plumbing receives a critically low WW Score of 38.2, driven by severe deficiencies across all dimensions. Professionalism is compromised by consistently poor customer service, rude staff (particularly receptionist Tina), missed appointments, and unprofessional technician behavior. Project completion is the weakest area, with numerous reviews documenting incomplete work, abandoned jobs, failure to follow up, and incorrect diagnoses that required other companies to fix. Experience scores are low due to documented incompetence, poor troubleshooting, unnecessary damage to property, and use of unqualified apprentices. Pricing concerns emerge from unexpected service charges and perceived overcharging. The company's reliance on home warranty referrals masks systemic operational failures that become apparent when customers have direct interaction. Read less