Speedy Sewer & Drain Service

Positive Experiences: Reviewers who had positive experiences with Speedy Sewer & Drain Service often praise quick responses, efficient service, and specific technicians who demonstrate professionalism and thoroughness. For instance, one long-time customer expressed satisfaction with a technician named Don Sciler, noting his ability to handle a complicated situation with patience, which fostered a ... Read more

Positive Experiences: Reviewers who had positive experiences with Speedy Sewer & Drain Service often praise quick responses, efficient service, and specific technicians who demonstrate professionalism and thoroughness. For instance, one long-time customer expressed satisfaction with a technician named Don Sciler, noting his ability to handle a complicated situation with patience, which fostered a sense of trust in the company.Negative Experiences: In stark contrast, several reviews highlight severe frustrations with the customer service aspect of the company. Many customers reported difficulties in reaching the management, dismissive responses from staff, and feeling ignored after multiple attempts to communicate concerns. This has led to perceptions of the company as unreliable and unprofessional.Issues with Pricing and Transparency: Multiple reviewers expressed dissatisfaction concerning the company's pricing approach. Customers criticized Speedy's lack of a transparent pricing structure, illustrating that upon requesting services, they were presented with vague estimates or charged for follow-up visits on unresolved issues without prior notice. This lack of clarity has fostered distrust among some customers.Recurring Problems: A common theme among dissatisfied customers was the inadequacy of solutions provided. Several reviews mentioned that problems persisted even after service was rendered, leading to unnecessary repeat visits and additional costs, further frustrating clients who expected resolution in the first instance.Dependability Concerns: While some customers appreciate the speed of service, others noted that punctuality could be an issue, especially during evening appointments. Although the company signals possible delays, it still causes inconvenience and dissatisfaction among those who expect timely arrivals. In summary, while Speedy Sewer & Drain Service has a core group of satisfied customers who appreciate their work and speed, significant flaws in customer service, transparency in pricing, and reliability in service resolution remain prominent issues that affect the overall perception of the company. Potential customers are advised to weigh these factors carefully when considering their services. Read less