Rooter Right Plumbing & Drain

Rooter Right presents a deeply mixed picture across all four dimensions. Professionalism is severely undermined by multiple reviews describing no-shows, failure to return calls, and dishonest communication about damage caused — though a handful of reviews praise individual technicians as friendly and personable. Project completion is a major concern: two separate customers reported work that fai... Read more

Rooter Right presents a deeply mixed picture across all four dimensions. Professionalism is severely undermined by multiple reviews describing no-shows, failure to return calls, and dishonest communication about damage caused — though a handful of reviews praise individual technicians as friendly and personable. Project completion is a major concern: two separate customers reported work that failed within 24 hours or was left incomplete, one customer was charged twice for the same ineffective fix, and another was told the company would not repair damage they admitted causing. Pricing drew explicit criticism for being above-market and non-transparent, with one customer describing a bait-and-switch from $450 to $300 with no guarantee. Experience scores are dragged down by accounts of incomplete drain clearing, a broken cleanout that was concealed, and recurring failures — partially offset by a few reviews praising skilled, knowledgeable technicians. Read less