Rooter Pro Sewer & Drain Cleaning

The reviews indicate stark contrast in customer experiences with Rooter Pro Sewer & Drain Cleaning. A notable aspect of the negative review centers around the concerning communication issues. The reviewer outlined difficulties in reaching the company after hours and encountered problems with the response received during communication. The monotone delivery and lack of engagement from the staff wer... Read more

The reviews indicate stark contrast in customer experiences with Rooter Pro Sewer & Drain Cleaning. A notable aspect of the negative review centers around the concerning communication issues. The reviewer outlined difficulties in reaching the company after hours and encountered problems with the response received during communication. The monotone delivery and lack of engagement from the staff were pointed out, leading to a perception of poor customer service and a lack of urgency in addressing urgent situations. On the positive side, the other reviews highlight a satisfactory experience, focusing on the effectiveness of the technicians and the overall quality of service. Customers appreciated the professionalism and technical knowledge displayed during the service calls, where issues were diagnosed and fixed promptly. This positive feedback underscores the reliability and skill of some of the employees, contrasting sharply with the experience shared by the dissatisfied reviewer. Common findings among the reviews include:Communication Issues: There is a significant concern regarding the company's communication practices, with at least one reviewer experiencing trouble connecting with the company and receiving timely updates.Service Quality Variability: The reviews indicate variable experiences, suggesting inconsistency in employee training and service delivery. Some customers have had excellent experiences, while others have faced detrimental interactions.Timeliness and Responsiveness: The negative feedback particularly emphasizes issues with scheduling and timely response, which can lead to customer dissatisfaction, especially in urgent situations like loss of hot water.Professionalism: Positive reviews highlight professionalism and expertise among some technicians, which suggests that the company may need to standardize these qualities across all employees to ensure reliability. In conclusion, Rooter Pro Sewer & Drain Cleaning seems to have a bifurcated reputation, where some experiences are commendable, while others raise serious concerns about their customer service and reliability. The company could significantly benefit from addressing the highlighted issues in communication and consistency to improve overall customer satisfaction. Read less