Overview of Company Customer Sentiment Analysis in May
The reviews paint a largely negative picture of Rooter Master across all dimensions. Professionalism is severely undermined by multiple accounts of poor cleanup, unresponsiveness to follow-up calls and texts, and a contractor who went silent after leaving a damaged bathroom floor. Project completion is a major concern, with at least two reviews describing work that was left in worse condition than... Read more
The reviews paint a largely negative picture of Rooter Master across all dimensions. Professionalism is severely undermined by multiple accounts of poor cleanup, unresponsiveness to follow-up calls and texts, and a contractor who went silent after leaving a damaged bathroom floor. Project completion is a major concern, with at least two reviews describing work that was left in worse condition than before — including a trip-hazard sidewalk cut, mud throughout a basement, and a bathroom floor damaged by improperly applied grout. Pricing receives mixed signals: one reviewer praises fair pricing while another explicitly states they were overcharged compared to a competitor. Experience scores low due to a review describing a young, unskilled technician who worsened an emergency situation, and another describing sloppy, damaging workmanship on a toilet replacement. The one strongly positive review is noted but carries reduced weight due to fake review concerns. Read less