Petrie Plumbing

The reviews reflect a consistent sentiment of frustration and disappointment with Petrie Plumbing. A common theme is the company's reliance on subcontractors, especially during weekends, which appears to lead to disorganized service and unmet expectations. Customers expected direct work from Petrie Plumbing employees but were instead met with less experienced subcontractors who did not fully under... Read more

The reviews reflect a consistent sentiment of frustration and disappointment with Petrie Plumbing. A common theme is the company's reliance on subcontractors, especially during weekends, which appears to lead to disorganized service and unmet expectations. Customers expected direct work from Petrie Plumbing employees but were instead met with less experienced subcontractors who did not fully understand or properly execute the needed repairs. Key points of concern include:Communication Breakdown: Customers felt misled regarding who would be performing the work, as they did not receive any prior notification about the involvement of subcontractors. This lack of transparency raises questions about the company's business practices and customer service policies.Unprofessional Conduct: Reviews consistently described subcontractor behavior as unprofessional. Comments about overcharging for labor and parts, delivering incomplete solutions, and not adhering to appointment times further contributed to negative experiences.Quality of Work: The quality of repairs conducted by subcontractors was described as substandard, as evidenced by a reported failure of repairs that caused significant water damage. Customers expressed dissatisfaction with both the repair processes and outcomes.Lack of Accountability: There was a clear sentiment of frustration with the company's response to complaints, as they indicated they do not warranty subcontractor work. This lack of accountability left customers feeling unsupported and unhappy. Overall, potential customers should exercise caution based on the current service reputation of Petrie Plumbing, particularly when it comes to the quality assurance of subcontracted work. The sentiment derived from these reviews suggests that significant improvements are needed in communication, service quality, and customer satisfaction practices for Petrie Plumbing to regain trust and enhance their reputation. Read less