Mr. Rooter Plumbing of Toledo

Mr. Rooter receives genuinely strong praise from many customers for friendly, knowledgeable technicians who arrive promptly, explain issues clearly, and complete jobs effectively — particularly for drain clearing, sump pump replacement, and emergency calls. However, the review set is heavily counterbalanced by a substantial volume of serious complaints spanning multiple years: repeated no-shows ... Read more

Mr. Rooter receives genuinely strong praise from many customers for friendly, knowledgeable technicians who arrive promptly, explain issues clearly, and complete jobs effectively — particularly for drain clearing, sump pump replacement, and emergency calls. However, the review set is heavily counterbalanced by a substantial volume of serious complaints spanning multiple years: repeated no-shows and missed appointment windows are among the most consistent negative themes across dozens of reviews. Pricing is the single most damaging dimension, with numerous reviewers documenting charges they describe as price gouging, inflated parts markups, and quotes that dropped dramatically when challenged — alongside a 1-star review alleging unauthorized credit card charges. Project completion is mixed: when technicians do arrive, work is often completed satisfactorily, but the pattern of failed appointments, rescheduling without notice, and at least one instance of significant collateral damage during a major job pulls this score down considerably. Experience scores moderately well due to specific praise for skilled diagnostics and technical knowledge, but is undermined by at least two reviews describing incorrect diagnoses and one major job with extensive collateral damage to HVAC, fixtures, and finishes. Read less