Mr. Rooter Plumbing of Toledo

The reviews for Mr. Rooter Plumbing of Toledo reveal several key issues that customers have encountered:Pricing Concerns: A significant number of reviews indicate that customers felt the pricing was exorbitantly high. Customers reported feeling as though they were being taken advantage of, especially regarding charges for minor jobs. Comparisons with other local plumbing companies revealed that Mr... Read more

The reviews for Mr. Rooter Plumbing of Toledo reveal several key issues that customers have encountered:Pricing Concerns: A significant number of reviews indicate that customers felt the pricing was exorbitantly high. Customers reported feeling as though they were being taken advantage of, especially regarding charges for minor jobs. Comparisons with other local plumbing companies revealed that Mr. Rooter's fees were often double or more than what other service providers quoted for similar work. This sentiment is echoed across various reviews, with multiple customers labeling the estimates as "price gouging."Service Reliability: Numerous reviews highlighted issues with reliability, particularly regarding scheduled appointments. Many customers expressed frustration over missed appointments and lack of communication from the company. Customers felt abandoned when they were left waiting for technicians who did not show up, exacerbating the stress of plumbing emergencies.Customer Service: While some reviewers acknowledged that the phone staff were polite and professional, negative experiences were reported regarding follow-ups and the quality of management communication. Instances of unhelpful responses when seeking clarification on service issues or pricing troubles contributed to negative customer experiences. There were complaints about unreturned calls and an atmosphere of indifference once a customer had paid for services.Mixed Quality of Service: While some reviews noted that certain technicians were capable and did a good job, this was not universally experienced. Several reviews recounted dissatisfaction with the knowledge and skill level of technicians and suggested that some employees lacked sufficient training. This inconsistency has led to varying perceptions of service quality.Damage During Service: Some customers reported that during service visits, damage occurred to their property due to what they described as careless work practices. Specific incidents included broken HVAC ducts and incorrect installations. Customers felt that they had to bear the additional costs of rectifying these damages, further diminishing their trust in the company. Overall, while Mr. Rooter Plumbing of Toledo has some satisfied clients, the prevailing trends in customer feedback point to significant dissatisfaction driven primarily by non-transparent pricing, unreliable service, and inadequate customer support, leading many to discourage potential customers from utilizing their services. Read less