Kern Heating Cooling & Plumbing

Kern Heating and Cooling shows mixed performance across dimensions. Professionalism scores moderately well with courteous staff and good communication noted in positive reviews, but severely undermined by a no-show appointment and poor follow-up in a recent 2024 case. Pricing is a significant weakness, with multiple reviews citing excessive markups (650% markup on a $20 part, $600 in disputed char... Read more

Kern Heating and Cooling shows mixed performance across dimensions. Professionalism scores moderately well with courteous staff and good communication noted in positive reviews, but severely undermined by a no-show appointment and poor follow-up in a recent 2024 case. Pricing is a significant weakness, with multiple reviews citing excessive markups (650% markup on a $20 part, $600 in disputed charges for superficial issues). Project completion is problematic, with four service visits failing to resolve a recurring heat pump issue and unmet appointment commitments. Technical experience receives limited but positive mentions, though one review questions diagnostic accuracy. The company's reputation is polarized between strong praise (2018, 2023) and serious complaints about reliability and cost (2019, 2021, 2024). Read less