Kern Heating Cooling & Plumbing

Analyzing the reviews, a clear division emerges between positive and negative experiences. Several reviews commend Kern Heating Cooling & Plumbing for their thorough evaluations, professional demeanor, and prompt service. Customers highlighted specific technicians who provided excellent service and noted that the company stands out for its customer service compared to larger competitors. However,... Read more

Analyzing the reviews, a clear division emerges between positive and negative experiences. Several reviews commend Kern Heating Cooling & Plumbing for their thorough evaluations, professional demeanor, and prompt service. Customers highlighted specific technicians who provided excellent service and noted that the company stands out for its customer service compared to larger competitors. However, negative sentiments are prevalent, especially regarding consistency and pricing. Multiple customers reported issues with follow-through on service appointments, leading to frustration when technicians did not arrive as scheduled. This inconsistency negatively impacted trust in the company's reliability. Additionally, various reviews mentioned dissatisfaction with pricing, particularly concerning perceived overcharges for parts and services that some felt were unnecessary or not adequately explained. This indicates potential transparency issues regarding cost and services rendered. In conclusion, while Kern Heating Cooling & Plumbing has built a reputation for good service and professionalism among some customers, significant concerns about reliability and pricing transparency persist, suggesting an area for improvement to enhance customer satisfaction. Read less