Overview of Company Customer Sentiment Analysis in January
The recent reviews for Gps indicate significant dissatisfaction among customers, particularly regarding pricing transparency and communication. A considerable increase in service charges compared to initial quotes has led to frustration. The lack of follow-through from management has further exacerbated this negative experience, leading to a recommendation to avoid their services.
Overview of Company Customer Sentiment Analysis in January
The review highlights a troubling scenario regarding price discrepancies in service charges. A customer received an initial quote of $400-$500 for the installation of Thermador appliances but was unexpectedly charged $700 upon completion of the work. This represents a 40% increase over the quoted price, which has contributed to a feeling of betrayal and financial exploitation. Communication issu... Read more
The review highlights a troubling scenario regarding price discrepancies in service charges. A customer received an initial quote of $400-$500 for the installation of Thermador appliances but was unexpectedly charged $700 upon completion of the work. This represents a 40% increase over the quoted price, which has contributed to a feeling of betrayal and financial exploitation. Communication issues are another critical point raised. The customer attempts to discuss the situation with the owner, Todd, were met with promises of a callback that never materialized. This lack of responsiveness not only frustrated the affected customer but also underscores a broader concern about customer service and support within the company. Overall, the reviews reveal that potential clients should approach Gps with caution, especially if transparency in pricing and reliable communication are priorities for their projects. The sentiment is overwhelmingly negative, urging prospective customers to seek alternatives for their installation needs. Read less