Gearhart Plumbing Heating and Cooling

The reviews indicate a split sentiment regarding Gearhart Plumbing Heating and Cooling, showcasing both loyal support and significant dissatisfaction among customers. Positive feedback emphasizes several key attributes:Quality of Work: Numerous customers praise the quality and thoroughness of the service, mentioning that both plumbing and heating/cooling tasks have been done reliably over the yea... Read more

The reviews indicate a split sentiment regarding Gearhart Plumbing Heating and Cooling, showcasing both loyal support and significant dissatisfaction among customers. Positive feedback emphasizes several key attributes:Quality of Work: Numerous customers praise the quality and thoroughness of the service, mentioning that both plumbing and heating/cooling tasks have been done reliably over the years.Emergency Response: Many users highlighted Gearhart's ability to respond rapidly to emergency situations, often completing their work within a short timeframe.Professionalism: Customers appreciate the technicians' professionalism, respectfulness, and ability to explain their work clearly. Conversely, the negative experiences bring some serious concerns to light:Communication Issues: A common theme among dissatisfied customers is the poor communication from the company, particularly when it comes to returning calls or responding to emails regarding quotes and urgent needs. Several reviewers expressed frustration over waiting for callbacks that never came.Customer Service Complaints: Multiple reviews highlighted rude or unhelpful customer service interactions, particularly with office staff. Instances of staff being perceived as unprofessional or dismissive have been reported.Reliability Concerns: Some customers noted that despite previous positive experiences, there were issues with scheduling and follow-up on service requests, leading to a perception of unreliability. Additionally, while some customers have benefitted from the services offered, others have reported feeling undervalued, leading to questioning the company's overall business practices. This inconsistency suggests an operational divide within the company that could be addressed through improved customer service training, better engagement protocols, and more robust internal communication systems. Overall, while Gearhart has a solid foundation of experienced technicians and satisfied clients, there is a pressing need for the company to enhance its customer relations and reliability to retain and expand its customer base effectively. Read less